In order to better provide our patients with the best possible care and services, we have instituted the following policies and procedures.

 

Office Hours: The office is open from 8:00am to 4:00pm Monday-Thursday and 8AM-12PM on Friday

Appointments & Payments: Please arrive 20 minutes before your scheduled appointment to allow for parking and registration. You must stop at registration before each appointment to make sure we have the most up to date insurance information.  You are responsible for paying your insurance copay and any account balance at the time of registration. If you cannot make a payment, you will be asked to reschedule your appointment.   If you arrive more than 15 minutes after your scheduled appointment, you may be asked to reschedule

Cancellations: Please call to cancel any regular appointments at least 24 hours ahead of the appointment. We understand that same day cancellations are occasionally unavoidable, but please call anyway so that we know whether you are coming. If you do not cancel 24 hours in advance, or fail to show up for your appointment, you will be assessed a $75.00 charge.  

Test Results: You will be informed of all test results through the Patient Portal, so it is really important that you sign up for it. If there are any abnormal results requiring an immediate action or treatment plan, we will also attempt to call you in addition to sending the results on the portal.  

At the initial visit, if multiple tests have been ordered, we will schedule a follow up in 2-4 weeks to discuss all the test results in person. These will NOT be discussed over the phone due to their complexity. 

Because we have an electronic interface with Quest and Labcorp, we strongly recommend getting at your labs at one of these labs to ensure the accuracy of tests and efficient delivery of results.

 If you choose to have labs or imaging done at another facility it is YOUR responsibility to get us those results. Please call our office in 2-3 days after having the tests done to check if we have received the results.   

Please be advised that in our experience, this frequently results in incorrect tests and delay in receiving results

Medications: Please bring a complete list of medications or all medication in the original bottle (including over the counter medications) with dosages to every office visit. 

Medication Refills: Medications will be refilled during office visits, electronically from pharmacy requests or through the Patient Portal ONLY. Please allow 1 week for your medication to be sent in. It is best to have the pharmacy send us an Electronic request (No faxes or phone calls). If you need a new medication or change in medication due to a formulary change or generic, please make an appointment to discuss options.

Referrals: Tricare patients are responsible for making sure they obtain a referral from their PCP and checking to make sure it is active before EVERY appointment

Portal Communication: Please allow 24-72 hours for a response from the providers. Certain portal requests that require more than 5 minutes of staff/provider time may be billed to your insurance, in which case you may be responsible for a copay. Appointment requests and patient updates that do not require a provider response will continue to be free.